Company Overview
Visiting Angels is a national, private duty network of home care agencies. We are proud to be the nation’s leading provider of non-medical senior home care services. Our Angels provide in-home care, respite care, senior personal care, elderly care, companion care, and elder care services.
Work Location: This is a remote part-time contractor position. FLEXIBLE work environment and hours. 1-3 days/week. Day shifts.
Primary Responsibility: This role will primarily assist during business hours scheduling client/team member shifts, and potentially On-Call rotations, if desired.
Additional Details: Assistance is needed with day shift scheduling as needed. This role will assist the office team via picking up available day shifts and working with clients/employees to schedule shifts AND/OR capturing notes for the office team to handle after shift.
Job Summary
This is a fast-paced scheduling position that requires problem solving skills and the ability to create win-win solutions. Prior experience scheduling in Home/Healthcare highly desired.
Responsibilities and Duties
Strong customer service skills
Scheduling employee shifts
Managing caregivers
On-Call Shifts: Option to assist with after hours support if desired.
Nice to have, but not required: Able to serve as emergency/backup caregiver e.g. CNA. (Local applicants only)
Answering the telephones in a timely and professional manner.
Handling client issues and requests
Qualifications and Skills
Required: 2+ years experience working with staffing/scheduling tools.
Preferred: Experience with ClearCare scheduling software.
Preferred: Current or former CNA.
Preferred: Prior experience scheduling in fast paced environment
Background/ Experience in Caregiver Role
Proven customer service experience
Able to respond to clients/team members within 15 minutes.
Proficient with Microsoft Office Word, Excel and Powerpoint.
Some post-high school education, 2-4 Year Degree preferred.
Not required, nice to have: Some medical billing or process documentation experience.
