Were not just looking for someone to fill a rolewere looking for someone who truly cares. If youre passionate about delivering great service, thrive in a fast-paced work settings, and want to be part of a team that values both character and skill, wed love to meet you!
Responsibilities:
Manage incoming amounts of chats – identify and assess customers needs to achieve satisfaction.
Provide exceptional support to clients via chat, phone, email, and other contact platforms.
Assist customers with inquiries and provide accurate information.
Resolve customer concerns promptly and professionally.
Document customer interactions in our internal system.
Maintain a friendly and positive demeanor during all customer interactions.
Collaborate with other departments to resolve customer issues.
Follow up with customers to ensure satisfaction and resolve any outstanding concerns.
Provide accurate, valid and complete information by using the right methods/tools
Troubleshoot customer issues and resolve them quickly
What Were Looking For:
? Strong communication and people skills-you enjoy engaging with others!
? Self-motivated with a drive to meet and exceed goals.
? Ability to think on your feet and offer creative solutions.
Join us as an Online Chat Rep and become an integral part of our mission to deliver outstanding customer experiences! Thank you
Job Types: Full-time, Part-time
Pay: $24.81 – $32.97 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home
Shift:
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Rotating shift
Split shift
Education:
High school or equivalent (Required)
Experience:
Customer support: 1 year (Preferred)
Location:
California (Preferred)
Work Location: Remote
