Description
We are seeking a friendly and professional Online Chat Service Representative to join our team and assist our customers through live chat. In this role, you will be the first point of contact for customers seeking assistance, ensuring their inquiries are answered, and their issues are resolved in a timely manner.
Company Culture and Environment
Our company values a collaborative and supportive work environment where team members are encouraged to communicate openly and help each other. We strive to maintain a high level of customer satisfaction and foster a culture of continuous improvement.
Career Growth and Development Opportunities
We believe in the potential of our team members and offer opportunities for professional development and career advancement. Your feedback on customer interactions will contribute to the improvement of service quality, paving the way for growth within the organization.
Detailed Benefits and Perks
Competitive salary
Supportive work environment
Opportunities for skills enhancement and career growth
Compensation and Benefits
Competitive salary based on experience
Access to training and professional development resources
Flexible working arrangements to accommodate personal needs
Why you should apply for this position today
This role offers an exciting opportunity to make a positive impact on customer experiences while working within a friendly and professional environment. If you enjoy solving problems and helping customers, this is the perfect position for you.
Skills
Excellent written communication skills with a friendly and professional tone
Strong problem-solving abilities and attention to detail
Proficient in using chat software and customer relationship management (CRM) systems
Ability to multitask and manage time effectively
Strong interpersonal skills and a team-oriented attitude
Familiarity with specific tools/software relevant to the job is a plus
Responsibilities
Respond to customer inquiries promptly and professionally via live chat
Identify customer needs and provide appropriate solutions or escalate issues when necessary
Maintain a high level of customer satisfaction by providing accurate and helpful information
Document customer interactions and maintain records of conversations in our CRM system
Collaborate with team members and other departments to resolve customer issues
Stay updated on product knowledge, promotions, and company policies
Provide feedback on customer interactions to help improve service quality
Qualifications
High school diploma or equivalent; additional education or certifications preferred
Previous experience in customer service or online chat support is a plus
Excellent written communication skills with a friendly and professional tone
Strong problem-solving abilities and attention to detail
Ability to multitask and manage time effectively
Education Requirements
High school diploma or equivalent; additional education or certifications preferred
Education Requirements Credential Category
High School Diploma or equivalent
Experience Requirements
Previous experience in customer service or online chat support is a plus
Why work in Los Angeles, CA
Los Angeles offers a vibrant culture, diverse communities, and a wealth of entertainment options. With a booming economy and a rich array of professional opportunities, living in Los Angeles provides an exciting lifestyle that blends work and leisure seamlessly.