Job Summary
Job Type: Part-Time
Salary: Competitive
Working Hours: Under 4 hours per day
Company: American Express
Location: Remote
Flexible Schedule: Yes
Benefits: Health, Dental, Paid Training, Paid Vacations
Description
American Express is seeking enthusiastic and dedicated individuals to join our team as Online Live Chat Support agents. This part-time, remote position offers a flexible schedule that allows you to work from the comfort of your own home while helping our customers resolve their inquiries via live chat.
As an Online Live Chat Support agent, your primary responsibility will be to provide exceptional customer service through real-time chat interactions. You will be the first point of contact for customers and will help them with various concerns ranging from billing inquiries to technical support. This role requires strong communication skills, the ability to think on your feet, and a passion for delivering top-notch service.
Our team is committed to ensuring our employees have the tools they need to succeed. We provide comprehensive training, opportunities for growth, and a supportive work environment. If you’re looking for a part-time job with a flexible schedule that allows you to work from home, we invite you to apply.
Requirements
- Strong written communication skills
- Ability to multi-task and handle multiple chat conversations simultaneously
- Comfortable using various computer applications and systems
- Reliable internet connection
- High level of patience and empathy towards customers
- Problem-solving abilities and critical thinking
- Availability to work under 4 hours per day
Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Maintain a high level of customer satisfaction through effective communication
- Assist customers with account issues, billing questions, and technical support
- Document and keep records of customer interactions and transactions
- Work collaboratively with team members and other departments
- Stay up-to-date with product knowledge and company updates
- Meet and exceed performance targets and goals
Educational Qualifications
- High School Diploma or equivalent (required)
- College degree preferred but not mandatory
Experience
- Previous experience in customer service or support roles (preferred but not required)
- Experience working in a remote setting (a plus)
Company Overview
American Express is a global financial services company, widely recognized for providing top-tier credit card, charge card, and travel services. We pride ourselves on our customer-centric approach and are dedicated to ensuring our clients receive the best experience possible. With a commitment to employee growth and well-being, American Express offers a range of benefits, including health insurance, paid vacations, and comprehensive training programs. Our flexible work environment supports a positive work-life balance, making us an employer of choice across the globe.