Remote however must travel: 5-7 days per quarter to Imperial, PA.
Maronda Homes is looking for an experienced, enthusiastic individual to join our team as an Online Sales Consultant.
As the vital link between lead traffic from our website, social media and home listing portals and our on-location sales-center traffic, the role as the Online Concierge is to respond to inbound leads to satisfy the home shoppers need for immediate information, answer questions and to schedule an in-person appointment with the on-location sales team at the community that best fits the buyers needs.
As the first impression to our customers, this position requires customer service and must be able to direct customers to product information resources and/or connect customers with a company resource as required.
You must enjoy serving others and have excellent communication skills via a wide variety of technologies such as video conferencing, live chat, email, and, of course, via personal phone calls. Working closely with the marketing and sales departments, youll often be our companys first impression to our potential buyers.
Primary Responsibilities:
Provide immediate email/phone response to all leads from Maronda Homes website and 3rd party sources, respond quickly to inquiries and convert to on-site appointments
Qualify leads and follow-up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson. Set and schedule appointments for on-location community sales staff
Customer Relationship Management (CRM)/Analytical Support
Maintain a database of leads through CRM
Be an expert on CRM data input, reports, and functionality
Provide reporting of lead activity and conversion
Customer Service
Maintain a toll-free number and voicemail
Provide an extraordinary experience for all inbound leads by responding quickly and personally
Build rapport and trust by guiding leads via email, and phone calls
Respond to all inbound lead requests within 5 minutes for the initial correspondence
Educate leads on current/future community and product offerings and incentive opportunities
Assist prospect in selecting the best Maronda Homes community
Partner/Teamwork
Partner with the local community sales staff as appropriate to provide an extraordinary experience during the leads transition from the Online Consultant to the community sales staff
Have a competent understanding of the division’s product and community offerings and incentive opportunities at all times
Other projects as assigned
Qualifications, Knowledge, and Skills
Ability to work 2 weekends per month
Ability to work a flexible schedule
Attend all Mandatory Meetings
Enjoys sales and marketing activities. High energy, positive, can-do attitude
Proficient at overcoming various sales objectives and concerns
Strong computer skills including Google Suite proficiency
Detail oriented, outstanding follow-up skills, customer focused
Excellent email writing and telephone communication skills
Ability to follow through with multiple projects
Ability to work both independently and in a team environment.
Bilingual in English and Spanish preferred.
Travel: 5-7 days quarter
Education and Work Experience
Associates Degree or Bachelors Degree preferred
Two years + of sales/marketing experience, preferably in real estate or homebuilding industry
An equivalent combination of education and/or work experience.
EEO Employer
Job Type: Full-time
Pay: $34,000.00 – $35,468.00 per year
Benefits:
401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Vision insurance
Work from home
Compensation Package:
Bonus opportunities
Commission pay
Schedule:
8 hour shift
Evenings as needed
Monday to Friday
Rotating weekends
Work Location: Remote
