Job Title: Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)
Job Description:
We are looking for a dedicated and tech-savvy Customer Service and IT Support Representative to join our team on a part-time basis. This remote role is ideal for individuals with excellent communication skills and a passion for helping customers resolve their issues. Youll work during evenings and weekends, providing support for both customer service inquiries and basic IT troubleshooting.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat, ensuring high levels of satisfaction.
Troubleshoot basic IT and technical issues, guiding customers to quick resolutions.
Document customer interactions and technical support cases in the companys database.
Collaborate with internal teams to escalate and resolve complex technical problems.
Provide product information, troubleshoot account issues, and assist with basic setup processes.
Adhere to company policies, procedures, and best practices in customer service and IT support.
Qualifications:
Strong verbal and written communication skills.
Basic knowledge of IT systems, troubleshooting, and technical support processes.
Proven customer service experience, preferably in a remote setting.
Ability to work evenings and weekends with a flexible schedule.
Proficiency in using support tools like CRM software, ticketing systems, and chat platforms.
Problem-solving mindset and the ability to handle challenging customer interactions professionally.
What We Offer:
Competitive hourly pay with evening and weekend shift premiums.
Work-from-home flexibility for a better work-life balance.
Ongoing training to develop customer service and IT support skills.
Opportunities for career growth within the company.
Supportive and collaborative team environment.
How to Apply:
If you have a knack for problem-solving, a passion for helping people, and are eager to work evenings and weekends, apply today to become a Part-Time Customer Service and IT Support Representative with us!