Description:
Answer inbound customer calls
Assist customers with their orders and accounts
Handle a high volume of inbound customer inquiries
Provide a distraction free work from home environment
Offer additional products on each customer interaction
Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
Report to an assigned Customer Service Supervisor
Requirements:
Problem-solve and de-escalate unique situations while sustaining high-paced call volume
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens while assisting customers
Can sit for long periods of time
Troubleshoot own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours
Benefits:
Competitive compensation
Health care benefits starting on day 1
401(k)
Paid time off
Tuition reimbursement
Employee assistance program
Parental leave
Paid volunteer hours
Company discounts
Comprehensive Total Rewards package
