Pharmacy Call Center Representative

  • Anywhere

Our client, a Global Fortune 50 organization and one of world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products!
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Title: Pharmacy Call Center Representative

Duration: 6 months Temp to Hire

Location: Remote (must live within 100 miles of the pharmacy at “5101 Jeff Commerce Drive Louisville KY” for office visits if needed)

Potential Start Date: 8/19/2024

Key Requirements:
• Pharmacy and call center experience required.
• At least 3 years of strong customer service experience.
• Detail-oriented with strong data entry skills.
• Must be able to work independently and be open to cross-training.
• Good attendance is essential.

Responsibilities:
• Interface with customers and company representatives to handle pre-sales or post-sales service functions.
• Track status of equipment returns repairs, replacements, sales orders, and delivery schedules.
• Schedule field service repair calls and manage requests for additional company materials.
• Maintain records of returns, schedule changes, product updates, and resolve return credit issues.
• Follow routine assignments with detailed instructions.
• Enter accurate information and handle data entry for multiple programs.
• Occasionally manage inbound/outbound calls to/from patients, caregivers, and providers.
• Provide exceptional customer service and adhere to Cover My Meds policies.
• Work a flexible schedule as needed.
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I’d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you’re looking for rewarding employment and a company that puts its employees first, we’d like to work with you.

AD

Job Types: Full-time, Contract

Pay: Up to $17.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Schedule:
• 8 hour shift
• Monday to Friday

Application Question(s):
• Do you live within 100 miles of Louisville to accommodate potential office visits in case of power or internet outages?
• Are you available to work the schedule from 11:30am to 8:00pm?

Experience:
• Pharmacy Call Center: 1 year (Required)

Work Location: Remote