About the position
Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile, AL. This full-time remote position focuses on managing the prescription needs of injured workers, ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day, 10-hour schedule, providing an opportunity to work from home during weekend shifts.
Responsibilities
Prepares, inputs and supports claimant profiles in pharmacy network.
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Assists pharmacies in adjudication of claimant medications.
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Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits.
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Supports client needs regarding requirements for claimant medications with reporting and data.
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Manages and updates client and claimant information in multiple systems.
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Answers questions from claimants, adjusters, and pharmacies regarding medications.
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Adjusts to changing processes and needs of various clients.
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Performs other duties as assigned.
Requirements
3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience.
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Proficient in the use of computers and multiple software systems.
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Experienced in Microsoft Office.
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Strong communication skills, including active listening and the ability to ask relevant questions.
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Excellent written grammatical skills and understanding of proper telephone etiquette.
Nice-to-haves
Experience in workers’ compensation law.
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Editing skills.
Benefits
Health insurance
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Dental insurance
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401(k)
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Paid time off
