REMOTE AGENTS NEEDED FOR HYBRID POSITION – CONTACT CENTER SUPPORT – INBOUND CUSTOMER SERVICE/SALES/TRANSFER IN THE AUTO INSURANCE INDUSTRY
HIRING IMMEDIATELY – SERIOUS INQUIRIES ONLY
As an agent you will be taking inbound calls from customers that are looking to get a quote on Auto Insurance. Your job will be to gather the needed customer information and then transfer the customer over to one of our sales vendors that will give them a quote for insurance.
Pay Rate:
This is a full time remote position Monday through Friday 9:00am-6:00pm EST and starts @ $16.00/hour.
Job Responsibilities:
Communicating with customers via inbound calls
Communicating with our clients when transferring customers to them
Be familiar with basic auto insurance points as a product so that you can answer questions properly as they come
Using rebuttals to overcome objections and concerns
Understanding the customers’ needs to address with a relevant rebuttal
Gathering and documenting client information with accuracy so that our vendors always have the best information
Answering the client’s questions accurately
Upselling products and services as required
Job Expectations:
Must have your own high-speed internet connection and hardwired to a router.
Ability to start immediately.
Provide an excellent customer experience in all interactions.
Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements.
Background check will be administered as part of hiring process.
Key Competencies:
Interpersonal skills
Strong communication skills – verbal and written
Active listening skills
Attention to detail and accuracy
Critical thinking
Strong drive to achieve monthly sales metrics
Good organizational skills
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