Description:
This position is available to candidates residing in the state of Idaho or Washington only…
About Finity
Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, remote bilingual (English/Spanish) Customer Service Representative to join our Call Center team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.
About the Role
The CS Representative assists our members from our remote Call Center. This role is responsible for providing excellent customer service to the participants of several different health and wellness programs. The successful candidate will:
Conduct inbound and outbound calls for our health and wellness incentive programs
Summarize each call accurately and effectively by taking detailed notes
Listen attentively to member questions and concerns; respond promptly with a resolution according to company guidelines
Register members to wellness programs, administer health assessments, and conduct retention campaigns
Assist members with navigating our wellness portals and ordering catalog items
Manage multiple software interfaces for different wellness programs
Follow best practices regarding HIPAA laws and protection of members PHI.
Salary: $19.25/hour
What We Offer
Our compensation package includes:
Competitive paid time off benefit
Comprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
Professional development and tuition reimbursement funds
Company-paid parental leave
Opportunity for career growth and development
401(k) with company match.
All employees must comply with HIPAA & HITRUST security requirements.
This is a fully remote, in-home position available to candidates in Idaho or Washington. Reliable, high-speed internet required. Finity provides all necessary equipment.
Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.
Requirements:
At least one year of customer service experience in a call center environment
Performance-driven; able to meet daily and monthly benchmark goals
Ability to work with different software programs and interfaces, including Five9 and MS Teams
Must be comfortable with a high volume of inbound and outbound calls
Ability to remain professional and composed during each call
Ability to meet Finity’s productivity requirements in a remote home office setting
Excellent attendance record and punctuality
Ability to type at least 65 WPM
Must be able to use computer/monitor throughout the course of the work day
High-speed internet connection required (at least 50 mbps)
Must have a quiet, distraction-free space to work without background noise
Bilingual in English/Spanish is required
