Now Hiring!
Remote- Call Center Patient Concierge Specialist
The Company: Millennia is a technology-enabled service company that partners with healthcare providers to manage and improve their patient financial experience using a powerful patient engagement platform and a healthcare-focused patient support team.
The Position: As a Patient Concierge Specialist, you will utilize a virtual phone system to make outbound courtesy calls to assist patients with their medical bills. You will be expected to remain at your workspace, equipped with headset, and taking calls throughout the entire duration of your shift (excluding scheduled breaks). *Equipment is provided. * Additionally, you will provide excellent customer service while maintaining respect for the patients privacy rights and personal health and financial information confidentiality.
Position Responsibilities:
Achieve daily metrics when handling high volume inbound calls (Expect to handle ~80-100 calls per day) through a virtual phone system
Follow scripted verbiage when handling different topics concerning medical bills
Keep records of all conversations in our database in a comprehensible way. (Must be able to multitask by typing during each call)
Manage dual monitors, a virtual phone system, and multiple software applications
Identify patient needs, clarify information, provide solutions, and handle each call in a positive/considerate/respectful manner while protecting the patients’ privacy rights and personal health and financial information confidentiality. Remember, a smile can be heard over the phone!
Position Requirements:
Previous experience in a customer and/or patient support role
High School diploma or GED
Strong phone and verbal communication skills as well as active listening
Minimum of 35wpm typing speed
Understand and pronounce basic medical terms
Remote Requirements:
Quiet workspace free from any distractions, preferably a room with a door that can be closed
Ability to plug your work equipment directly into your internet router using a provided ethernet cord
High speed internet
DSL, Cable, or Fiber
Dial-up, satellite, Wi-Fi, Cellular/Hot Spot connections are NOT acceptable
Minimum required download speed of 40 Mbps
Minimum required upload speed of 8 Mbps
Benefits:
401(k)
Insurance- Dental, Vision, Disability, Health, Life
Paid time off
Employee assistance program
Weekly and monthly incentives (chances to win prizes and gift cards!)
Pay Structure:
Starting pay is $13 per hour, with incremental increases up to $17 per hour within just over a year of employment.
Shift:
Training: 8:30am-5:30pm EST with a 1-hour lunch
After Training: 9:00am – 6:00pm EST with a 1-hour lunch
Are you ready to join the Millennia Team?
We offer 2 ways to apply. Please only choose ONE method of applying below.
1.) To Apply on Indeed:
Submit your resume
2.) To Apply via External Employment Application:
Follow the link below to apply by completing the Millennia Employment Application:
https://forms.monday.com/forms/fe059aec220a6f9d0a391c21f5d203d1?r=use1
If you are chosen as an eligible candidate for this position, you will receive an email invitation to schedule an over-the-phone interview with a member of our Talent Acquisition Team.
You must be able to be in front of a computer or laptop for the interview, as you will be conducting candidate assessments (including a typing test, and computer skills assessment). You will not be using personal equipment for this position, only for the interview.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Call center: 1 year (Required)
Customer service: 2 years (Required)
Location:
Raleigh, NC (Required)
Work Location: Remote
