Employer Industry: Customer Service and Business Process Outsourcing
Why Consider This Job Opportunity…
Competitive base pay with opportunities for variable bonuses and contest incentives
Paid time off, including holidays and training opportunities
Advancement opportunities within the organization
Fun and engaging work environment with a casual dress code
Comprehensive benefits package including medical, dental, and vision coverage
Equipment provided by the employer for remote work
What To Expect (Job Responsibilities)
Handle inbound customer inquiries and troubleshoot basic technical issues
Listen to customers, understand their needs, and resolve customer issues effectively
Utilize systems and technology for account management tasks
Identify sales opportunities and apply sales skills to promote products
Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
Experience in customer service or a related field
Strong problem-solving and conflict resolution skills
Ability to thrive in a fast-paced environment
Previous experience in a call center setting
#CustomerService #RemoteWork #CareerGrowth #CompetitiveCompensation #TeamEnvironment
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