Description
Teleperformance is a global, digital business services company dedicated to delivering advanced, digitally powered services that help the worlds best brands streamline their operations in meaningful and sustainable ways. We are looking for an individual to assist with the development, implementation, and improvement of contact center day-to-day operations for inbound technical… support and customer service support. This position is 100% work at home and is temporary, running approximately from 12/1 to 5/1.
Company Culture and Environment
At Teleperformance, we strive to create an environment where employees feel valued, inspired, and supported. We believe that a happy and healthy workforce is more productive, creative, and engaged. Our commitment to a culture of inclusion and diversity ensures that everyone feels welcome and valued.
Career Growth and Development Opportunities
We are committed to providing a supportive workplace that fosters professional growth. Employees have opportunities to develop their skills and advance their careers within a dynamic and change-oriented environment.
Detailed Benefits and Perks
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement program
Compensation and Benefits
Teleperformance offers a competitive salary, comprehensive benefits, and a positive work-life balance, highlighting our commitment to employee well-being.
Why you should apply for this position today
This is an exciting opportunity to join a leading company in digital business services, where you can contribute to meaningful operations and improve customer service experiences while working from home.
Skills
Strong verbal, listening, and written communication skills
Excellent TOPS implementation skills
Proficiency in Microsoft Office, including extended Outlook and complex Excel functions
Ability to manage compliance and reporting for center operations
Strong leadership abilities in a fast-paced environment
Responsibilities
Develop and implement operational practices that foster positive relationships among employees and clients
Manage compliance and reporting for all center operations including call volume, staffing, and budget
Oversee day-to-day contact center operations ensuring safety and service quality
Promote the highest standards of ethical conduct through individual performance
Collaborate with various departments including Account Management, Quality Assurance, and IT
Perform other related duties as required
Qualifications
Bachelors degree from an accredited college or university or equivalent work experience
2-3 years of contact center management experience
Currently a supervisor or above
Experience in managing programs with varying service objectives
Excellent attendance history
Education Requirements
Bachelors degree in a relevant field or equivalent experience
Education Requirements Credential Category
Bachelors Degree
Experience Requirements
Minimum of 2 years of call center management experience
Experience managing multiple programs concurrently is a plus
Experience in strategic development and implementation of policies
Why work in Tallahassee, FL
Tallahassee offers a unique blend of cultural heritage, vibrant history, and natural beauty, making it an attractive location for both personal and professional growth. The city is known for its strong sense of community and provides ample opportunities for outdoor activities, education, and arts, creating a well-rounded lifestyle for its residents