Description :
Deliver the highest level of customer service experience
Answer customer calls…
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages / review healthcare options etc.
Problem Solve :
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Administrative Duties
Input customer information into a database
Various administrative duties as assigned
Additional Skills & Qualifications :
Must be able to provide their own computer / laptop with working camera for the first 3 weeks of training.
High level food service / retail experience required. RECENT work history – no large gaps in their tenure or recent history.
Must have high speed reliable Internet (35mbps Download speed or better)
Must score at least 70 on Internet Basics Assessment
Must not have any requested time off including Doctor Appointments during the 3 weeks of training.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Bilingual in Spanish pay rate is $
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include thefollowing : Medical, dental & vision Critical Illness,Accident, and Hospital 401(k)Retirement Plan Pre-tax and Roth post-taxcontributions available Life Insurance (Voluntary Life & AD&D for theemployee and dependents) Short and long-term disability Health SpendingAccount (HSA) Transportation benefits Employee Assistance Program Time Off / Leave(PTO, Vacation or Sick Leave)
About TEKsystems :
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-09-14