Position Description:
Customer Contact Services (CCS) is seeking highly motivated, energetic and customer service focused Customer Service Representatives to join our team…
CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to join our Customer Traac (CTI) division to provide a positive customer experience by managing inbound and outbound programs while enhancing our high energy company atmosphere. CTI has helped hundreds of dealerships nationwide improve their performance and profitability by utilizing industry-leading telecommunications technology, while also optimizing appointment scheduling to maximize operational efficiency. CTI excels in providing comprehensive coverage of inbound phone traffic for dealerships across the country. CTI also offers an array of outbound call campaign services to enhance customer contact opportunities.
Customer Service Representatives play a crucial role assisting callers by providing product and service information and resolving technical issues. As the voice of those companies, Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always “customers first” at CCS!
This is NOT a telemarketing position.
Two-week mandatory remote training begins Monday, September 9th and follows the training schedule of Monday – Friday, 8:00am – 4:30pm CST concluding on 9/20/2024
Attendance during training is mandatory.
Responsibilities:
Set service appointments for automotive dealerships
Provide information about automotive services
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving services
Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify callers needs for call resolution
Adhering to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Qualifications:
High school diploma or equivalent
One year call center or customer service experience
Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
Strong knowledge of customer care processes and techniques
Ability to identify, understand, and protect confidential information
Strong verbal, written and documentation skills
Ability to cross train and multitask in multiple programs
Dependable
Fluent in English
18 years of age or older
Benefits:
Work from home
Medical insurance
Dental, and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Work equipment provided
Advancement opportunities
Ideal Availability:
Monday – Friday 9:00 AM to 8:00 PM CST
Required 8 hours of availability every other Saturday