FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008.
We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings…
The Customer Service Representative will be the front-line representative and image of FalconTek.
The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture IDs, handling customer requests, and administrative support.
WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access.
Responsibilities:
Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
Schedule trips in the most cost effective manner
Meet job specific key performance indicators and goals
Respond to all inquiries within a timely and professional manner
Respond and document customer complaints
Maintain daily customer scheduling for Eligibility staff
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPAA regulations
Communicate professionally with Leadership both internally and externally
Maintain program spreadsheets
Regular attendance required for assigned shifts
Requirements:
High School Diploma or GED
Typing speed of 30 WPM or greater
One year customer service experience
Six month experience working in a customer service contact center preferred
Must be authorized to work in the United States
Job Type: Full-time
Pay: $16.02 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Shift:
8 hour shift
Location:
Missouri (Required)
Work Location: Remote
