C&F Plumbing and Heating of Sparta, NJ is looking to hire a full-time Remote Customer Services Rep to join our team!
Do you have a quick wit, thick skin and a golden phone voice? We have a job you will love. As our Customer Service Rep, you will have control over booking service calls and making our customers smile. Additional duties include a making outbound calls to follow up on service, set… up inspections, handling customer inquiries, and a variety of administrative responsibilities to help a small plumbing company grow. The right candidate is passionate, upbeat, detail oriented and confident. You must be someone others would describe as a people person. Experience in marketing, photography and social media is preferred.
Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about our plumbing services, products, and pricing.
Assist customers with scheduling appointments, dispatching technicians, and addressing emergency situations.
Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
Ensure customer satisfaction by actively listening, empathizing, and taking ownership of their concerns.
Document customer interactions and keep detailed records of inquiries, comments, and actions taken.
Collaborate with internal teams to improve processes, address recurring customer issues, and contribute to overall customer satisfaction.
Requirements:
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Empathetic and patient, with a genuine desire to help customers.
Proficient in using customer service software and tools.
Basic knowledge of plumbing systems and services is a plus.
Must have a quiet and dedicated workspace for remote work.
Local to the Sparta, NJ area
Must work in office full time for first two weeks before being approved for remote work
Benefits:
Competitive salary based on experience.
Work-from-home flexibility!
Competitive Paid Time Off (“PTO”)
401(k)
401(k) matching
Health insurance
Vision insurance
Opportunity to be part of a growing company and make a meaningful impact.
Ongoing training and professional development opportunities.
Collaborative and supportive work environment.
About us
C&F Plumbing and Heating of Sparta, NJ strives to provide the highest quality plumbing and customer services to Sparta and the surrounding communities. We are a family-run company dedicated to becoming the best versions of ourselves so that our company can serve our customers and community the right way!
We hold the following Core Beliefs:
Betterment – Continuous winning and improvement both individually and as a team
Ownership – It may not be our fault, but we are responsible for solutions
Transparency – Honesty, education, and advice instead of fear
Be a good guy We are team players and we try to do the right thing
We are an growing company! We have a goal to be the number one recommended plumbing services provider in Sparta and the surrounding communities. We will achieve this by repeatedly providing high-quality plumbing services, constantly improving our customer service and personal growth as individuals, and by remaining grounded with integrity, respect, and family values.
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Health insurance
On-the-job training
Paid time off
Professional development assistance
Vision insurance
Work from home
Experience level:
No experience needed
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
Office
Remote
Location:
New Jersey (Required)
Work Location: Remote