Lincare is the nations leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Remote Customer Service Representatives to join our Customer Support Center. Multiple shifts are currently available.
WHY WORK AT LINCARE?
Culture- An inclusive, open and friendly environment focused on our associates and their success
Benefits- Comprehensive benefits package with flexible options to fit your individual needs
Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
The Customer Service representative aids in all customer support functions of patient order entry while abiding by the procedures set forth by management within the customer support centers.
Responsibilities:
Accurately enter patient orders and related medical information into company software application
Make timely updates/corrections to patient orders
Effectively communicate with health care… professionals and patients
Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Qualifications:
Successfully manage both inbound and outbound phone calls in a positive and professional manner
Read and analyze documents such as patient orders
Carry out oral and written instructions
Work both independently and as part of a team
Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
Computer entry experience necessary
Technology Requirements:
This position requires use of your own equipment. The company does provide the hard phone.
Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.
Processor: 1.6 GHz or greater
Memory: Minimum of 8 GB RAM
Browser: Chrome, Edge
Operating System: Windows 10 or 11 (No Chromebooks, No Mac’s)
Monitors: Dual monitors
Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
Private HIPPA Compliant Workspace: must be in a non shared room of the residence.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home
Work Location: Remote
