As a Remote Customer Service Representative at Chewy, you will be the front-line support for our customers, assisting with inquiries, product information, and order management. You will play a crucial role in ensuring that Chewy delivers exceptional service to pet owners across the country.
Key Responsibilities:
* Handle incoming customer inquiries via phone, email, and live chat in a… professional and efficient manner.
* Provide accurate information regarding products, services, and policies.
* Assist customers in resolving issues such as order discrepancies, delivery delays, and product inquiries.
* Process orders, returns, and exchanges promptly and accurately.
* Collaborate with other departments to ensure swift resolution of customer issues.
Required Skills and Qualifications:
* Excellent communication skills, both verbal and written.
* Strong customer service orientation with a passion for helping people.
* Ability to multitask and work well under pressure in a fast-paced environment.
* Proficiency in computer navigation and typing skills.
* Prior experience in customer service or a related field preferred but not required.
Experience:
Previous experience in customer service, retail, or hospitality is advantageous but not essential.
Working Hours:
Flexible scheduling, including evenings, weekends, and holidays as needed.
Knowledge Skills and Abilities:
* Familiarity with CRM systems and customer service software is a plus.
* Knowledge of pet products and services is beneficial.
Benefits:
* Competitive salary based on experience.
* Comprehensive benefits package including medical, dental, and vision coverage.
* 401(k) plan with company match.
* Employee discounts on Chewy products.
* Opportunities for career growth and advancement.
Why Join:
Join Chewy and become part of a dynamic team dedicated to delivering excellent customer service and enhancing the lives of pets and pet owners nationwide.
How to Apply:
Interested candidates should submit a resume and cover letter highlighting relevant experience and skills to us.
Some Interview Points:
* Be prepared to discuss your customer service experience and how you handle challenging situations.
* Demonstrate your passion for pets and customer satisfaction.
* Highlight your ability to work remotely and independently.
