Kelly Services is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this entry-level role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:
* Respond to customer inquiries via phone… email, and chat in a timely and professional manner.
* Resolve customer issues by identifying problems, troubleshooting, and providing appropriate solutions.
* Maintain accurate and detailed records of customer interactions and transactions.
* Collaborate with team members and other departments to ensure customer satisfaction.
* Stay updated on company products, services, and policies to provide accurate information to customers.
* Meet performance targets and quality standards set by the company.
Required Skills and Qualifications:
* Excellent verbal and written communication skills.
* Strong problem-solving abilities and attention to detail.
* Proficient in using computer systems and software applications.
* Ability to multitask and manage time effectively in a fast-paced environment.
* High school diploma or equivalent required; some college coursework preferred.
* Previous customer service experience is a plus but not required.
Experience:
* Entry level; no prior experience required.
* Any experience in customer service or related fields is advantageous.
Working Hours:
* Flexible working hours with various shifts available.
* Must be available to work weekends and holidays as needed.
Knowledge, Skills, and Abilities:
* Knowledge of customer service principles and practices.
* Ability to handle stressful situations calmly and effectively.
* Strong interpersonal skills and the ability to build rapport with customers.
* Self-motivated with a positive attitude and a willingness to learn.
Benefits:
* Competitive salary and performance-based incentives.
* Comprehensive benefits package including health, dental, and vision insurance.
* Paid time off and holiday pay.
* Opportunities for career growth and development.
* Access to training programs and resources.
Why Join Kelly Services:
* Join a reputable company with a long-standing history of excellence in workforce solutions.
* Work remotely from the comfort of your home.
* Be part of a supportive and collaborative team environment.
* Enjoy a flexible work schedule that fits your lifestyle.
* Access to ongoing training and career advancement opportunities.
How to Apply:
Interested candidates are encouraged to apply by visiting our website at Kelly Services Careers and submitting an online application. Please include your resume and a cover letter outlining your qualifications and interest in the Remote Customer Service Representative position
