As a Remote Customer Support Representative at Hulu, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will be the first point of contact for addressing customer inquiries and issues, delivering solutions promptly while maintaining a professional and empathetic demeanor.
Key Responsibilities
* Respond promptly to customer inquiries via various… channels including phone, email, and chat.
* Resolve customer issues effectively, escalating to higher levels of support when necessary.
* Educate customers on Hulu products, services, and features.
* Document all customer interactions and transactions accurately.
Required Skills and Qualifications
* Excellent verbal and written communication skills in English.
* Proven customer support experience or experience in a similar role.
* Strong problem-solving abilities and attention to detail.
* Ability to work remotely and manage time effectively.
Experience
* Previous experience in customer service or a related field preferred.
Working Hours
* Flexible working hours based on a rotating schedule, including weekends and holidays.
Knowledge, Skills, and Abilities
* Proficiency in using CRM software and other customer support tools.
* Understanding of streaming services and digital entertainment platforms is a plus.
Benefits
* Competitive compensation package.
* Comprehensive healthcare coverage.
* Employee discounts on Hulu subscriptions and merchandise.
* Remote work opportunity with a supportive team environment.
Why Join Hulu?
Join Hulu and be part of a dynamic team that values creativity, innovation, and customer satisfaction. You will have the opportunity to grow professionally in a fast-paced industry while contributing to delivering quality entertainment to millions of viewers worldwide.
How to Apply
Interested candidates are invited to apply through our Hulu Careers Page
