Hulu is seeking a motivated and customer-centric individual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy.
Key Responsibilities:
* Provide exceptional customer support through various… channels, including email, chat, and phone.
* Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more.
* Collaborate with cross-functional teams to address and escalate complex customer concerns.
* Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers.
* Document and track customer interactions in the system to improve service quality.
Required Skills:
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities with a customer-centric approach.
* Comfortable working independently in a remote setting.
* Tech-savvy with the ability to navigate and troubleshoot streaming platforms.
* Previous experience in customer support or a related field is a plus.
How to Apply:
If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page.
Benefits:
* Competitive salary
* Comprehensive health and wellness benefits
* Generous paid time off
* Employee discounts on Hulu subscriptions
* Opportunities for career growth and development
Embark on an exciting journey with Hulu and be part of a team that values innovation, diversity, and exceptional customer service. Apply today and help shape the future of entertainment
