We are looking for a Help Desk Analyst to provide support to our users by troubleshooting technical issues and providing solutions. The ideal candidate will have excellent customer service skills and be able to work independently to resolve issues in a timely manner.
Help Desk Analyst Duties:
Provide technical assistance to users via telephone calls, emails, and/or chat
Conduct interviews, surveys, or workshops to identify user needs and goals
Assist in user training
Troubleshoot and diagnose hardware and software issues
Acceptor software patches
Document user needs or issues
Establish and maintain user documentation
Conduct performance tests and track metrics
Help Desk Analyst Responsibilities:
Examine system software and network hardware for potential problems
Assist users with software and hardware problems
Clean and troubleshoot computers, printers, and peripherals
Provide network support for users
Customize software for users
Conduct software installation
Train users on new software
Requirements And Skills:
-Bachelors degree in information technology or a related field
2+ years hands-on technical experience in a role involving help desk support
Ability to use standard computer software and programs
Experience with Microsoft Windows
Experience with Help Desk Ticketing System
Ability to perform troubleshooting and diagnostic
