About the position
Inktel Contact Center Solutions is seeking Customer Service Representatives for a full-time position based in Tampa, FL. The role involves providing exceptional customer service through various communication channels, addressing customer inquiries, and promoting products. The ideal candidate will have a passion for helping others and a strong desire to resolve customer issues effectively. This position offers a hybrid work environment with training provided both virtually and on-site.
Responsibilities
Communicate with customers in a proactive and professional manner across multiple communication channels.
,
Respond to questions, provide information, and promote products while meeting or exceeding customer expectations.
,
De-escalate customers who are upset with their experience and explore all options to satisfy their needs.
,
Identify root causes of inquiries by asking probing questions to determine the best solution.
,
Maintain required product knowledge to deliver best-in-class service.
Requirements
2 years of customer service experience in retail, hospitality, or call center environment.
,
Excellent interpersonal, verbal, and written skills in both English and Spanish.
,
Strong problem-solving skills and a ‘can do’ attitude.
,
Proven record of great attendance.
,
Ability to quickly navigate through multiple systems simultaneously.
Nice-to-haves
Experience in sales or hospitality.
,
Bilingual in English and Spanish.
Benefits
Paid training
,
Disability insurance
,
Health insurance
,
Dental insurance
,
401(k)
,
Paid time off
,
On-the-job training
,
Work from home
,
Vision insurance
,
401(k) matching
,
Life insurance
,
Referral program
