A U.S.-based company that is creating an online direct-to-consumer flower delivery service with unique, better arrangements, is looking for an IT Support Engineer. The engineer will be responsible for recording any problems, fixes, and steps for reference in the future. The company ships to customers from facilities owned by farm partners and distribution locations all around the country. This position requires a significant overlap with the EST time zone.
Job Responsibilities:
Effectively interact with team members and resolve problems
Offer the fulfillment centers remote IT help, with a focus on promptly addressing printer issues to prevent shipment delays
Set up, maintain, and run the current systems, including resolving hardware and software problems
Resolve internal IT support tickets quickly and effectively
Encourage the fulfillment centers to print labels early in the day
Setup and maintain the team’s Google Suite tools (onboarding/offboarding)
Job Requirements:
… Bachelors/Masters degree in Engineering, Computer Science (or equivalent experience)
At least 3+ years of relevant experience as an IT Support Engineer
Knowledge of technology and tools for remote help, such as TeamViewer
Must be extremely responsive, especially to avoid shipping delays
Excellent written and verbal English skills