Job Description
Job Description…
About us:
Exit Experts is an innovative company specializing in digital solutions and customer experience optimization. We are dedicated to enhancing business processes, simplifying user experience, and boosting customer satisfaction. Our work-from-home environment values adaptability, self-motivation, and passion for excellent service.
The Opportunity:
We are currently looking for an Entry Level Remote Live Chat Agent. The role provides a unique opportunity to work on diverse projects from the comfort of your own home. Candidates should possess excellent communication skills, good problem-solving abilities, and a customer-oriented approach.
Job Responsibilities:
Handle customer inquiries, process requests, and resolve issues via live chat.
Maintain a positive customer experience by providing prompt, efficient, and accurate assistance.
Document customer interactions and transactions, detailing the inquiry, the action taken, and any follow up needed.
Work closely with other team members to meet or exceed customer service goals.
Stay current with the company’s products, services, policies, and procedures.
Desired Qualifications:
A High School diploma or equivalent.
Excellent written and verbal communication skills.
Capability to multi-task, prioritize, and manage time effectively.
Strong computer skills and familiarity with live chat software.
Openness to working flexible hours
Nice-to-haves:
Previous experience in customer service or a related field.
Good typing speed with high accuracy.
Knowledge of CRM systems.
Experience in conflict resolution or de-escalation techniques.
this is a remote position
