As a Remote Live Chat Specialist, it will be your duty to use live chat to give our clients outstanding customer support and service. Your primary objective will be to ensure a satisfactory and effective experience for clients by helping them with any questions or problems they may have. Since it’s an entry-level role, it’s a fantastic chance for anyone wishing to get experience in the building sector.
Qualifications
This is an entry-level position, making it a great opportunity for individuals looking to gain experience in the construction industry
High school diploma or equivalent
Excellent written and verbal communication skills
Strong problem-solving and critical thinking abilities
Ability to multitask and work in a fast-paced environment
Proficient in using live chat software and other computer applications
Must have a reliable internet connection and a quiet workspace at home
Benefits
Opportunity to gain experience in the construction industry
Work from the comfort of your own home
Competitive salary and benefits package
Ongoing training and development opportunities
Supportive and collaborative team environment
Responsibilities
As a Remote Live Chat Specialist, you will be responsible for providing exceptional customer service and support to our clients through live chat
Your main goal will be to assist clients with any inquiries or issues they may have, ensuring a positive and efficient experience
Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner
Provide accurate and detailed information about our services, products, and company policies
Troubleshoot technical issues and provide appropriate solutions
Collaborate with other team members to resolve complex customer issues
Maintain a high level of customer satisfaction by building rapport and providing excellent service
Keep detailed records of customer interactions and transactions
Continuously improve customer service skills and knowledge of the construction industry
Skills: customer,skills,problem-solving,live chat software proficiency,excellent written and verbal communication skills,critical thinking,chat,computer applications,customer service,written communication,multitasking,entry-level,proficient in live chat software,verbal communication
