$16.50/hour
Training 2 weeks (8 am-5 pm M-F) after training the working hours will be a 8 hour shift in the hours of Operation…
Monday thru Friday 8am to 4pm EST.
Saturdays 11am to 7pm EST
Do you want an opportunity to serve with compassion and help others? We seek Live Chat Agents who will handle inquiries for The Developmental Foundations and the services it provides via inbound calls. While speaking with the Customer on the phone, You will address and research customer inquiries and provide appropriate and accurate information. Developmental Foundations, is a family owned company providing quality residential services since 1986, is hiring LIVE CHAT SPECIALISTS at our home in Mattoon, IL.
What you can expect
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
$16.50 per hour pay rate (bi-weekly pay)
Weekends (Saturday) Required
Paid Training with Equipment provided
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work schedules may include a combination of weekdays, weekends, and holidays
Pay
$16.50/hour
Benefits
Paid time off and paid vacation
BCBSIL Health and Dental benefits, including free Vision insurance
401k with employer match
Qualifications
Experience working with individuals with disabilities preferred, but not required
Entry level position
Requirements
High School diploma or GED
Bilingual a Plus
Computer literacy and ability to use multiple programs
Typing Minimum of 25 WPM
Successfully complete background check
Weekend/holiday availability may be required
Responsibilities
Inbound Call Center – You are responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Answers questions on various issues regarding benefits offered by us
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, research/resolves inquiries, and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
You should have the skills to answer and respond professionally to escalate calls, should they arise.
Communicates appropriate options for resolution in a timely manner
Review the customer needs and informs customers of services and resources available to them.
Ability to stay alert and responsive
Interviews available immediately. Make a difference today. Come Care With Us
