Remote Part-time CSR – Evenings and Weekends
Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of coffee…
Are you a hard-working, dedicated, and knowledgeable person that’s ready to join an amazing team and grow within a company?
Yes, you say?! Excellent! Then let me tell you about our company, Jay’s Heating, Air & Plumbing, and what we’re looking for…
Aside from our exceptional 5-star service commitment, one of the biggest elements that make Jay’s stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional customer service representatives to help us achieve profitable revenue while naturally exemplifying our core values of Always Doing the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow Customer Service!
If you are a motivated people person and are obsessed with delivering superior service, then keep reading!
Hours: Monday – Friday 5pm-8pm, Sat 8am-2pm
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
What We Offer
Core Values:
Always Do the Right Thing
Always Growing
Can-Do Attitude
Be Kind – The Golden Rule
Deliver WOW customer service
Stability: Family Oriented and family-owned business since 2005. Jay’s is one of the largest & most established Home Services business in the surrounding areas and we’re just getting started!
Engaged: Positive, team-focused work environment with great employee engagement
Always Growing: Ongoing Professional & Personal Development Training Opportunities
Fun & Focused! We work hard and play hard – we’re a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic
Community Focus: Established brand with a great reputation – We are dedicated to supporting our community, our veterans, and many local and global causes for the greater good
Destination Employer: Established brand with a great reputation & a strong focus on our company culture
Our Standard: We pride ourselves in providing a 5-star customer service experience and it shows with 750+ Google reviews (industry average is 200); & over 350 5-star reviews on Facebook, (industry average is 30); & over 350 5-star reviews on Facebook; & over 3,000 5-star reviews on all review platforms.
Our Ideal Candidate Will Have
3+ years experience in customer service contact centers
Proven track record of being a phone EXPERT – effectively handling a large volume of inbound and outbound calls
Strong Communication and People Skills
Expert ability at converting incoming customer calls into booked service appointments
Experience in offering membership-based services
Expert ability to respond to customer requests and resolving issues while promoting the brand
Proficiency in Microsoft Office & Web-Based Software Navigation
The ability to maintain real-time communication with dispatch and your manager
Focused attention to detail (they will have at least read this entire job posting!)
If you feel like this is the career path for you, then click APPLY to submit your resume an email will follow with the remaining steps