Greater Malden Behavioral Health, Inc. is a leading provider of mental health services in the Greater Malden area. We are dedicated to improving the lives of our clients through personalized, evidence-based treatment and support. We strive for excellence in all aspects of our work and are committed to creating a positive and inclusive work environment.
Position Summary:
As a Remote Patient/Health Support Agent at Greater Malden Behavioral Health, Inc., you will play a crucial role in supporting our clients’ mental health and well-being. In this role, you will interact directly with our patients and provide them with remote assistance and support. You will work closely with our clinical team to ensure that our clients receive the best possible care and support.
Key Responsibilities:
Provide remote support and assistance to patients with mental health concerns
Utilize telehealth technology to conduct virtual sessions and provide services to patients
Collaborate with clinical team to develop treatment plans and monitor patient progress
Handle patient inquiries, scheduling, and document management
Conduct assessments, screenings, and other administrative tasks as needed
Maintain accurate and up-to-date patient records
Monitor and track patient data, progress, and outcomes
Support patients in crisis and provide resources and referrals as needed
Adhere to all ethical and legal standards of patient care and confidentiality
Collaborate with other healthcare professionals as needed
Qualifications:
Bachelor’s degree in psychology, social work, or related field
2 years of experience in a mental health or healthcare setting
Experience with telehealth technology and virtual sessions
Strong communication and customer service skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Knowledge of mental health diagnoses and evidence-based treatment approaches
Familiarity with HIPAA regulations and patient privacy laws
Benefits:
Competitive salary and benefits package
Work remotely from the comfort of your own home
Supportive and inclusive work culture
Opportunities for professional development and growth within the company
Meaningful work that makes a positive impact on the lives of others
At Greater Malden Behavioral Health, Inc., we value diversity and inclusivity in our workplace and are an equal opportunity employer. We embrace people from all backgrounds and are committed to providing an inclusive and welcoming environment for all employees.
If you are passionate about mental health and helping others, we encourage you to apply for this exciting opportunity to join our team as a Remote Patient/Health Support Agent.
