Job Title: Remote Travel Assistant – Entry Level
Company:GlobeTrek Consulting…
Location:Remote
About GlobeTrek Consulting:GlobeTrek Consulting is a renowned travel agency dedicated to providing exceptional travel experiences to our clients. With a focus on personalized service and attention to detail, we strive to exceed expectations and create memorable journeys tailored to each individual’s preferences. Our team is comprised of experienced professionals who are passionate about travel and committed to delivering unparalleled customer service.
Position Overview:We are seeking a motivated and enthusiastic Remote Travel Assistant – Entry Level to join our team at GlobeTrek Consulting. As a Travel Assistant, you will play a vital role in supporting our team of experienced travel consultants in various administrative and customer service tasks. This position offers an excellent opportunity for individuals who are passionate about travel and seeking to start their career in the travel industry.
Responsibilities:
Client Support:Assist travel consultants in providing excellent customer service to clients by responding to inquiries, answering phone calls, and addressing concerns in a professional and timely manner
Travel Booking:Learn to assist with booking flights, hotels, rental cars, tours, and other travel services for clients under the guidance of experienced travel consultants
Documentation Assistance:Help clients with obtaining necessary travel documents, such as passports, visas, and travel insurance, and provide guidance on requirements and deadlines
Research:Conduct research on destinations, attractions, activities, and travel options to support travel consultants in creating customized travel itineraries and recommendations for clients
Administrative Tasks:Assist with various administrative tasks, such as data entry, filing, organizing travel documents, and maintaining client records, to ensure the smooth operation of the travel department
Supplier Coordination:Liaise with airlines, hotels, tour operators, and other travel suppliers to confirm bookings, gather information, and assist in resolving any issues or changes
Training and Development:Participate in training sessions and educational programs to learn about travel industry trends, booking systems, and customer service best practices
Team Collaboration:Collaborate effectively with other team members to ensure that client needs are met and that travel arrangements are accurate and up-to-date
Continuous Improvement:Actively seek feedback from supervisors and peers, and proactively identify opportunities for improvement in processes, systems, and service delivery
Adherence to Policies:Adhere to company policies, procedures, and ethical standards, ensuring compliance with industry regulations and best practices
Requirements:
High school diploma or equivalent qualification required; additional education or training in travel and tourism is a plus
Excellent communication and interpersonal skills, with a friendly and positive attitude
Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines
Basic computer skills, including proficiency in Microsoft Office applications and the ability to learn new software systems quickly
Attention to detail and accuracy in handling documentation, data entry, and administrative tasks
Passion for travel and a desire to learn and grow in the travel industry
Ability to work independently and collaboratively as part of a team
Willingness to work non-traditional hours, including evenings and weekends, as needed to support client needs and team operations
Benefits:
Competitive pay commensurate with experience
Opportunity for growth and advancement within the company
Training and development programs to enhance skills and knowledge in the travel industry
Employee discounts on travel packages and services
Flexible remote work arrangement
Supportive and collaborative work environment with a passionate team of travel enthusiasts
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