SEASONAL CUSTOMER CARE SPECIALIST
*please note this is a full-time, remote position
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This position is required to work weekdays and weekends. There may be some varying hours or days.
About Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
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Responsibilities include but are not limited to:
Promptly answer and respond to all customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit.
Follow up swiftly on any unresolved customer issues and ensure customer satisfaction.
Make thoughtful, smart decisions on the fly with Corporate values at top of mind to ensure customer satisfaction.
Suggest and improve customer service processes and documentation procedures.
Help train and support other team members as needed.
Proactively communicate to various teams in order to enhance our customer experience in stores and on website.
Other duties as assigned.
This position will only be available during a temporary timeframe (estimated 8-20 weeks)
Essential Job Functions:
Arrive at scheduled shift ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department Lead or Department Manager.
Hours are subject to change with shift in demand and/or peak selling times.
Utilize available technology and resources to ensure all calls and emails are answered during business hours.
Be the voice of Kendra Scott to internal and external customers, providing WOW customer service and representing the brand image at all times.
Requirements:
1-2 years of retail and/or customer service experience
Superior verbal and written communication skills
Ability to multi-task effectively and efficiently
Very strong organizational skills with a big emphasis on follow through
Excellent data entry skills
Ability to learn multiple systems rapidly
Maintain a positive attitude in all situations and represent the Kendra Scott brand in all aspects
Team player
Look for continuous improvement in customer service experience and processes
Extremely process oriented
Weekday, weekend, and holiday shifts are required. Potential overtime opportunities included.
Work Location: This position is a remote position. Department hours are as directed by the Customer Care Leadership Team. This position may require some overtime and evening hours during holidays and peak seasonal periods.
Availability: Must be available to work one of the following shifts*
Monday Thursday 7a CST 6p CST
Tuesday Friday 7a CST 6p CST
Friday Monday 7a CST 6p CST
Monday Thursday 10a CFT 9pm CST
exact days and hours subject to change based on business needs
We are an equal opportunity employer and value diversity at our company
