Description:
The Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
A remote Customer Service Representative position at Concentrix allows you to join a diverse team and help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Youll also receive ongoing training, technologies, and support for your career growth.
Requirements:
1+ year of customer service experience
Open availability (this is a seasonal position)
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
Computer Requirements: Bring your own device This position does not loan equipment
Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
Operating System: Windows 10+
RAM: 8GB or higher
Processor: Intel i5/AMD Ryzen 5 or higher
Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
Speeds: 10 mbps download and 3 mbps upload or higher
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.S. address for residence
Benefits:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more