Description:
Elite Technology is a leading technology company helping law firms improve operational effectiveness.
The Senior Support Analyst provides advanced technical consultative Application Support.
Assist customers in effectively utilizing the Elite software to meet business objectives.
Lead mentoring and shadowing sessions for peers.
Collaborate with team for timely resolution of customer issues.
Requirements:
Bachelors degree or equivalent experience
5+ years technical, financial and/or related customer Support service experience in a software environment
Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce
Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems
Excellent organizational, time management, multitasking, written and verbal communication skills
Prior knowledge/experience in legal finance sector, professional services or similar financial systems… environment.
Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred.
Elite software experience required.
Benefits:
Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives