Description:
Lead the AR, Credit and Collections activities, including billing, cash collections, portfolio management, credit management, accuracy of collections processes including
Evolving our collections strategy with appropriate reminders, collections and deactivations or work stoppage
Upleveling our AR and collections teams through hands-on development and coaching
Designing and implementing effective reporting and forecasting models
Build relationships with customers and partners
Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders.
Prepare and review financial reconciliations schedules and maintain the allowance for bad debt balance while improving processes and cutting the time to close.
Asses, and if necessary, implement additional operational and SOX controls
Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership.
Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas.
Evolve and mature billing and cash applications processes with automation.
Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
Create and implement KPIs and other indicators to assess team performance.
Ensure compliance with appropriate credit policy and regulatory requirements
Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements
Ability to think strategically, act operationally, manage risk and align future direction with priorities.
Combines the ability to get into the weeds and develop best-in-class strategies for the organization.
Requirements:
8+ years of experience in Credit and Collections
5+ years of progressive management and leadership experience
Experience in the tech and SaaS experience (highly preferred)
Prior experience managing staff in multiple locations (preferred)
Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint
Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management
Bachelor’s Degree or equivalent work experience
Benefits:
Amazing Benefits
Making Social Impact
Fostering Diversity, Equity, Inclusion and Belonging at Okta
