Senior Technical Account Manager for Microsoft CSP
True.org, a dynamic and rapidly expanding organization, is actively seeking an experienced Senior Technical Account Manager to join our remote team in the United States. We are looking for a seasoned professional with a robust background in managing or collaborating with Microsoft CSPs, or with direct experience as a Technical Account Manager at… Microsoft.
Role Overview: As a Senior Technical Account Manager (Sr. TAM) at True.org, you will play a pivotal role in representing our organization in direct communications with clients and partners. Your primary responsibility will be to support them in deploying, operating, and troubleshooting a wide range of Microsoft technologies. These include but are not limited to Windows Server and Desktop, Office 365, Azure, SharePoint, Exchange, SQL, Skype, System Center, and Dynamics.
Key Responsibilities:
? Serve as the primary point of contact and relationship manager between True.org and Microsoft, ensuring a strong and productive partnership.
? Act as a subject matter expert on Microsoft Partner Center, actively participating in Microsoft workshops to remain informed about new features and options beneficial to our customers.
? Function as an escalation point for both clients and True Engineers, ensuring timely resolution of issues and maximizing customer satisfaction.
? Manage and mentor the True.org team, providing leadership, training, and performance evaluations as necessary.
? Develop and monitor key performance indicators (KPIs) to track team success and identify areas for improvement.
? Advocate for clients’ needs and manage escalated tickets, ensuring high satisfaction and successful adoption of Microsoft technologies.
? Analyze trends and common issues across clients to improve service delivery and contribute to internal knowledge base development.
? Collaborate with internal and external stakeholders to drive business outcomes and optimize the client experience.
Additional Responsibilities:
? Champion client change management and initiative adoption, contributing to the overall success of client projects.
? Leverage expertise in MS licensing and cloud technologies to promote and support the Microsoft tech stack among clients.
? Stay abreast of IT innovations and emerging technologies, particularly those related to Microsoft solutions.
? Demonstrate strong organizational, communication, project management, negotiation, and problem-solving skills in every interaction.
? Engage in continuous education and training to maintain a high level of proficiency in Microsoft products and services.
Basic Qualifications:
? 5 years of experience in an enterprise support environment, with a strong understanding of corporate account support needs and emerging Microsoft trends.
? Extensive experience with enterprise resource planning, database systems, messaging, management, and operations, and/or security.
? Proficiency in Windows Server, Windows 10, Active Directory, Azure, Office 365, SharePoint, SQL Server, Exchange Server, and Dynamics ERP.
? Excellent oral and written communication skills, with the ability to negotiate effectively, convey complex ideas, and build lasting relationships.
Preferred Qualifications:
? Prior experience in working for a Microsoft CSP or as a TAM for Microsoft.
? Strong project management and organizational skills.
? Proficiency in ITIL/ITSM service delivery ticket solution skills.
? Relevant Microsoft certifications.
Education/Training:
? Bachelor’s degree in computer science, information systems, business, or equivalent field preferred.
? Microsoft certifications desirable.
Location: Remote, United States
Join True.org and contribute to our mission of driving client success through innovative use of Microsoft technologies. This role offers a unique opportunity to lead and grow within a supportive and forward-thinking team environment. Apply today and become part of our exciting journey