Job Title: Service Desk SupportJob Description:
We are looking for a work from home Service Desk Support Specialist to provide exceptional assistance to customers and employees by handling inquiries, troubleshooting issues, and ensuring a seamless user experience. In this role, you will respond to support requests, document solutions, and escalate issues when necessary. If you have strong problem-solving skills and enjoy helping others, this is a great opportunity to grow your career while working remotely.
Key Responsibilities:
Respond to customer and employee inquiries via phone, email, and chat.
Assist with account access, general troubleshooting, and system navigation.
Document support requests and resolutions in a ticketing system.
Escalate unresolved issues to the appropriate department.
Provide step-by-step guidance to users with a customer-first approach.
Stay updated on company systems, policies, and procedures.
Required Qualifications:
High school diploma or equivalent.
1+ years of experience in customer support, service desk, or help desk assistance.
Strong communication and problem-solving skills.
Ability to manage multiple support requests and work independently in a remote environment.
Comfortable using ticketing systems, support tools, and basic troubleshooting techniques.
Preferred Qualifications:
Experience using service desk software (e.g., Zendesk, ServiceNow, Freshdesk).
Familiarity with basic troubleshooting for software, accounts, or online systems.
Bilingual abilities are a plus.
Compensation & Benefits:
Salary: $50,000 – $70,000 per year (based on experience).
Benefits: Health, dental, vision, 401(k), and paid time off.
Work-Life Balance: 100% remote position with flexible hours.
Career Growth: Training, development programs, and leadership opportunities.
