Job title: Service Support Specialist
Company: Kelly Generator & Equipment
Job description: The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location.
Responsibilities:
Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac
Act as a point of contact between our sales and service departments
Provide support to our contractors, customers, and factory representatives
Utilize in house software to submit appropriate documentation & file warranty claims
Assist with dispatching technicians to assigned projects
Support the service team as needed
Other duties as assigned
Requirements:
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Ability to develop relationships with co-workers & vendors
Experience in Microsoft Office (Excel, Word, Outlook)
Excellent customer service skills
Excellent time management skills
Education/Experience:
High school diploma.
1 year experience in customer service, administrative or related field
Physical Requirements:
On-site position
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at a time.
PM22
PI191891829
Expected salary:
Location: Owings, MD
Job date: Mon, 19 Sep 2022 04:56:43 GMT
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