Description:
We are seeking a detail-oriented Social Media Moderator to join our Content Team at Hims & Hers.
You will be responsible for moderating, engaging with, and responding to all comments and messages received across our organic and paid social media channels.
Build and maintain strong relationships with our new and ongoing customers, ensuring they feel heard and valued.
This is an hourly role, and weekend and/or night shifts may be needed.
Requirements:
1-3 years experience in social media moderation, community management, or customer service, preferably in a fast-paced environment
Familiarity with social media platforms (Instagram, Facebook, Twitter, TikTok, etc.) and their community guidelines
Strong written and verbal communication skills with a keen eye for detail and tone
Strong interpersonal skills and the ability to build rapport with diverse audiences
A proactive approach to problem-solving and conflict resolution
Ability to analyze data and metrics to drive insights and improve engagement strategies
Passion for brand building and a commitment to fostering a positive online community
Experience with Sprout Social is a plus
Benefits:
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
Employee discounts on hims & hers & Apostrophe online products
401k benefits with employer matching contribution
Offsite team retreats
