As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the… globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
The Software Configuration Specialist is a subject matter expert on the functionality, operations, and configuration of the RevApp.
KEY DUTIES & RESPONSIBILITIES:
Software and custom package building, testing and configuration for deployment.
Partners with internal and external customers to ensure successful execution of requests via email and ticketing systems, and reviews requests for enhancements, ideas, and recommendations.
Assist in document creation as required such as work instructions, process outlines, guides, manuals.
Validates acceptance of deployments and report on any discrepancies.
Regression testing for software vs configuration settings.
Tracks all activity as billable or non-billable
Ensures all tasks are completed upon within agreed upon SLA
Other duties as assigned.
Maintain a high level of knowledge on the products, data, and markets supported
Take ownership of escalated issues and manage customer expectations.
Engage with customer during pilots and software product launches, ensuring customer needs are being met
REQUIRED EDUCATION AND QUALIFICATIONS
High School Diploma or GED.
Advanced certification in computer related field preferred.
Call Center experience, Customer Product Support, SaAS experience preferred.
REQUIRED SKILLS AND COMPETENCIES
Proficiency in Microsoft Office
Strong communication skills
Strong time management skills
Strong process retention skills
High level of understanding prioritization of work
Proven ability to troubleshoot complex systems and utilize available resources to resolve issues in a timely manner
DESIRABLE SKILLS AND COMPETENCIES
Fundamental understanding of RevApp.
Familiarity of XML Creation
Broad SQL skills
Knowledge of retail cash management processes
GLORY SPIRITS
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Value Creation – strive to create value for customers
Self-Starter – understand the objectives of your own work and are proactive in achieving goals
Collaboration – respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity – understand Glorys mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics
Own Growth – leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Pay Range: $21/hour – $25/hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; shift; and responsibility.
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
401(k) Retirement Plan with Fidelity 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
Health insurance 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program Company paid
Paid Vacation start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance this benefits only applies to certain positions
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers.
EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
