Software Engineer- Frontend (ReactJS)- Remote
Remote (*US citizenship or authorized to work required)
$50-75hr (Based on experience level) * W-2 role
3-4 month contract (Potential for extension)
Full- time/M-F
Our client has created the best place to share code with friends, co-workers, classmates, and complete strangers. Over 31 million people use their platform to build amazing things together across 97+ million repositories. They are one of the leading hosting service sites for software developers around the world. The mission of the company Docs team is to guide everyone who uses their platform to confidently meet their goals. They take pride in providing industry-leading support to our Enterprise and Developer customers. The Customer Success Engineering team is a globally distributed team of engineers and program managers that work to improve the customer experience. They build and ship products that scale their sales, support and success tasks with automation and AI. They are looking for an experienced, empathetic engineer with a strong commitment to supporting our customers. You would join our team in developing the Support portal, their brand new Copilot in company Support, ML tooling and technologies that all positively guide the customer sales, support and product adoption
experiences. The team is truly distributed worldwide (across the Americas, Europe and APAC) which means we work asynchronously most of the time. Your typical week would include:
Duties:
Digging in to the most important issues the department is tackling by asking questions, creating plans, recognizing pitfalls, and raising concerns
Discussing and collaboratively solving engineering and product problems with engineering collaborators in Slack or Zoom
Supporting company-wide initiatives, many of which focused on automating tasks using chatbots and Machine Learning
Responding to issues and review requests from other teams at GitH
Reviewing your teammates’ Pull Requests and providing helpful feedback
Collaborating with design, analytics, support, and product management to understand the problems we want to solve and exploring how we can solve them
Working with your engineering manager in your one-on-one meetings to grow your career
Working in a squad to enable others to tackle challenges in a specific field of delivery
Work independently in an asynchronous fashion, and when schedule allows pair with other engineers on the team.
Help building a chatbot that will guide our customers or escalate to a support engineer
Influence architectural design decisions of our Support and Customer Success products.
Build tools and integrations that provide a seamless customer support experience.
Create maintainable software and support products across Customer Success.
Collaborate closely with Product and Engineering teams to fix bugs and implement features that reduce customer issues.
Participate in escalations from the support team and help prioritize fixes with the Engineering teams.
Evaluate and recommend solutions, and support team decision making.
Requirements:
3 + years experience in Software Engineer- Frontend (ReactJS) role
*Requires US citizenship or authorized to work in the US
Requires working in Software Engineers roles that are based in the US for the past 5yrs
Must have excellent experience working with different stakeholders and teams, which requires excellent communication skills
Excellent customer service skills
Must have worked in a role that required strong sense of empathy for customers and supporting internal teams
Experience discussing and collaboratively solving engineering and product problems with engineering collaborators in Slack or Zoom
Bonus: Experience working for a SaaS/Tech company or a Global company
Must have very good communication skills, both written and verbal; able to articulate well
Experience working independently and with global teams remotely
Technical skills: (Please note: Not all below is required)
Technical skills: Frontend (ReactJS), Ruby on Rails
Technical skills Frontend (ReactJS), Ruby on Rails, Kusto QL(Azure)
Technical skills: Frontend (ReactJS)
Technical skills: Frontend (ReactJS), Python, Golang
Technical skills: Frontend (ReactJS), Python, LLM APIs
Experience developing web applications or backend systems
Experience with Ruby or Golang
Experience with React and preferably TypeScript
Experience with RESTful APIs and/or GraphQL
Solid knowledge of testing principle
Machine Learning pipeline concepts andor Natural Language Processing
Experience with UX, data visualization, design systems
Experience with KustoQL (Azure), Data Warehousing, Salesforce, Totango
Solid knowledge of testing principles
Experience with chatbot technologies and prompt engineering
Solid knowledge of testing principles including A/B testi
Machine Learning andor Natural Language Processing
Please send your resume. Thank You
