Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
DUNS 100 Best Tech Companies to Work For in 2024
Top 3 Big Data and AI Vendors to Watch’ in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
… Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: youll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
Were looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigIDs platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to a Director, Customer Success.
What youll do:
Manage the customer relationship, risk, and revenue
Build trust and create meaningful relationships among champions and key executives within each account
Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
Identify risk and execute a cross-functional risk mitigation plan
Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
Share our Values of Care-Do-Try-Shine!
What youll bring:
5+ years in Customer Success managing a portfolio of large enterprise accounts
Background in big data, privacy, data governance, or information security as either customer or vendor
Ability to understand customer needs and provide appropriate best practices
Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
Deep understanding of value drivers in recurring revenue business models
Familiarity with on-premise and/or cloud data landscape
Outstanding interpersonal communication, customer relationship, and executive presentation skills
Excellent organization skills and ability to multitask in a fast-paced startup environment
Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
BS/BA degree
Our Values:
We look for people who embody our values – Care, Do,Try & Shine.
Care – We care about our customers and each other
Do – We do what it takes to make a positive impact
Try – We try our best and we dont give up
Shine – We shine and make it our mission to always stand out
The annual base salary range is $125,000 – $145,000. Actual salaries will vary and are based on a candidates qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.
BigBenefits:
?? Work from home with a global remote-first community
?? Global Culture Corner
??? Flexible PTO and Quarterly Volunteer Days
?? Equity Participation
?? 100% employer-covered medical, dental, and vision options available to you
?? Additional insurance benefits like pet insurance and legal assistance
?? Learning & Development Opportunities
?? Fidelity Employer Sponsored 401K
?? Robust DEI Program with several vibrant ERG communities
?? Paid Parental Leave
#LI-Remote
#LI-KL1
BigDiversity: Were committed to creating a culture of inclusion, diversity, and equality across race, gender, sexuality, disability, and neurodiversity where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.
CPRA Employee Privacy Notice: CA
BigID is an E-Verify Participant