Overview
As a Store Manager, you’ll play a crucial role in driving overall store performance by overseeing account management, recovery processes, and delivering exceptional customer service. Your daily responsibilities will include building strong customer relationships, demonstrating innovative sales techniques, and setting an example for your team. We’re committed to your growth and will… provide comprehensive training and development programs to help you advance your career.
Key Responsibilities
Customer Relations and Business Growth
Develop and maintain strong customer relationships to drive business growth and brand loyalty
Identify and leverage business-to-business partnership opportunities
Obtain customer referrals and participate in community events
Team Leadership and Development
Coach and develop team members to maximize their potential
Assist with employee management and training
Foster a positive and productive work environment
Performance Management
Meet Key Performance Indicators (KPIs)
Analyze performance reports and train team members on various metrics
Assist in managing overall store performance
Operational Management
Maintain office security and conduct proper opening and closing procedures
Manage vault, cash drawer, and bank deposits
Oversee account management and recovery processes
Partner with vendors on auctions, vehicle sales, and moving consignment
Ensure compliance with company policies, procedures, and relevant laws
General Management
Assist in running day-to-day operations in the absence of the General Manager
Utilize personal vehicle for bank deposits and other company business
Adapt to a fast-paced, dynamic environment
Demonstrate strong interpersonal and communication skills
Work Schedule
Full-time position requiring a minimum of 40 hours per week, including limited Saturday hours. Regular in-person attendance is essential.
Qualifications
High School Diploma or equivalent (Associate degree or higher preferred)
1-2 years of supervisory and management experience
Excellent verbal and written communication skills
Proficiency in Point of Sale systems, Microsoft Office, and other relevant software
Valid driver’s license, auto insurance, and personal vehicle
Must be at least 18 years of age (19 in Alabama)
Ability to pass a background check, including motor vehicle report
Preferred Skills And Experience
Leadership experience in sales or customer service
Retail, sales, or financial industry background
Bilingual in English and Spanish (may be required for certain locations)
Physical Requirements
The role frequently requires the ability to remain in a stationary position, move freely inside and outside the store, and operate office equipment such as computers and keyboards.
What We Offer
Comprehensive new hire training program
Ongoing professional and personal development opportunities
Competitive benefits package including:
Medical, Dental, and Vision coverage
401(k) with company match
Life insurance and disability options
Flexible Spending Accounts and Health Savings Accounts
Wellness programs and retail discounts
Pet insurance options
Our Commitment To Diversity And Inclusion
We’re dedicated to fostering a diverse, inclusive workplace where all team members can thrive. We actively seek talent from various backgrounds and are committed to creating an environment where everyone feels valued and empowered to reach their full potential.
About Us
We are a leading retailer of financial services catering to unbanked and underbanked consumers. With over 1,700 retail locations and online products available in 20 states, we’re committed to providing accessible short-term financial services to those who need them most.
Join our team and be part of a company that values growth, innovation, and exceptional customer service. We look forward to hearing from you!
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Employment Type: Full-Time
