Description
You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and… meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators, ensuring quality service to Global Clients.
Company Culture and Environment
American Express fosters a diverse and inclusive environment where every employee feels valued and empowered. The commitment to integrity and collaboration indicates a strong team-oriented culture that encourages innovation and personal growth.
Career Growth and Development Opportunities
This role offers opportunities for professional development and the potential for career advancement within a globally recognized company. The emphasis on inspiring leadership and collaboration provides a foundation for growth in both personal and professional capacities.
Detailed Benefits and Perks
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
20 weeks paid parental leave for all parents, regardless of gender
Free access to global on-site wellness centers
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities
Compensation and Benefits
Salary Range: (55,000.00 to )105,000.00 annually plus bonus. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
Why you should apply for this position today
This is a fantastic opportunity to lead a dedicated team while being part of a prestigious organization that values its employees and encourages a supportive work environment. The chance to make a real impact in a dynamic service environment is both challenging and rewarding.
Skills
Strong relationship management and communication skills
Ability to use data and analysis to inform decision-making
Exceptional leadership capabilities to inspire and engage teams
Innovative and strategic thinking with a customer-centric approach
Proficient in collaboration and negotiation for mutually beneficial solutions
Proven track record in Operational Management and Customer Service
Responsibilities
Build and lead a strong team that embraces change and innovative thinking
Collaborate with internal and external business partners to drive retention and satisfaction
Develop strategies that align with company priorities and deliver results
Drive efficiency through automation and optimization of resources
Ensure compliance with policies and regulations globally
Respond to issues with urgency while maintaining a customer-first approach
Seek competitive perspectives to maintain service differentiation
Qualifications
Minimum of 2 years of People Leadership Call Center Experience
Consistent track record of leading diverse teams in a dynamic environment
Strong written and verbal communication skills
Ability to influence decisions at various levels
Experience developing and implementing strategies to enhance customer experience
Innovative leader with change management skills and a growth mindset
Education Requirements
Relevant degree preferred but not mandatory
Education Requirements Credential Category
Bachelors degree in a related field preferred
Experience Requirements
Minimum of 2 years in people leadership and operational management
Experience in leading teams of 10 – 15 employees is preferred
Why work in Phoenix, AZ
Phoenix, known for its warm climate and vibrant culture, offers an appealing living environment with numerous outdoor activities, entertainment, and a growing job market. The city boasts a strong sense of community, diversity, and access to recreation, making it an attractive place for work and play