Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the… end-user.
Essential Duties and Responsibilities: (Other duties may be assigned)
Speak with existing and new customers to diagnose and repair faults for a variety of products and services
Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns
Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps
General knowledge of company, products, and/or services
Obtain customer information and enter into various CRM systems
Adhere to QA requirements and utilize a call flow
Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
Internet speed at your home must be at least 20mbps
Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
Technical PC experience (Windows, preferred)
Ability to work independently as well as part of a team (Promotes positive work environment)
Analytical and problem-solving skills
Proficient in multi-tasking
Excellent communication skills (Professional demeanor)
Ability to build rapport with customers and exhibit empathy
Proficient with technology applications; email, Internet browsers, search engines and data management systems
Basic math skills
What We Offer:
Attendance Bonus
Fun and Friendly work environment
Flexible schedules
Benefits; medical, dental, and vision
Excellent advancement opportunities
Amazing Referral Program Earn $400 for every referral hired after they work 340 hours (60 days)!
Job Type: Full-time
Pay: $12.15 – $14.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Evening shift
Application Question(s):
Are you willing to undergo a background check, in accordance with local laws and regulations?
Education:
High school or equivalent (Required)
Experience:
entry level tech support: 1 year (Preferred)
Windows 10: 1 year (Preferred)
Call center: 1 year (Preferred)
customer service: 1 year (Preferred)
Work Location: Remote