Description:
Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
Resolve customer complaints efficiently and professionally.
Maintain accurate records of customer interactions, transactions, and feedback.
Provide valuable feedback on the effectiveness and efficiency of the customer service process.
Requirements:
Passion for exceptional customer support by going above customer expectations and delighting them.
Advanced written English proficiency for effective communication.
Adaptability to work flexible hours.
Professionalism and composure with stressed or upset customers.
Strong interpersonal skills and a passion for helping others.
Minimum of 1-year work experience, preferably in IT.
Bonus skills: Proficiency in HTML and CSS is a plus.
Experience in customer-centric roles is advantageous.
Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
Benefits:
Opportunity to work remotely from the comfort of your own space.
Provision of necessary equipment for remote work.
Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
Opportunities for professional growth as we continue to expand.
Gain valuable insight into the software development process.
Supplemental health insurance coverage.
