100% Remote – MUST LIVE IN DFW
Job Description…
The key role of the Customer Services organization is to field Reseller product or services inquiries which include trouble reporting and issue isolation/identification and correction. Specifically, the role of the Customer Care Representative is to provide first line customer support to internal and external customers.
Responsibilities:
Provide first responder customer support for the Customer Support Center
Receive, analyze and address inquiries (Phone or Electronic) directed to the Customer Support Center.
Log and update customer interactions in MAS500 Service Management and Kayako Ticket System.
Expedite customer inquiries (Phone or Electronic) to the appropriate parties for escalation or resolution.
Act as primary liaison between Reseller, Consumer, and Technical Support for the escalation of any unresolved issues that require Escalated support for resolution.
Gather all necessary information and complete trouble tickets as outlined in work instruction.
Communicate feedback back to internal and external customers as necessary.
Skills:
Technical Support, Troubleshooting, Customer Support Inbound call, Technical Aptitude, Computer Skills
Additional Skills & Qualifications:
Google Doc experience is beneficial but not required
Good communication skills
Date Entry skills
2 years of Customer Support or Technical Support experience
Schedule:
Monday to Friday; 10AM to 7PM
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law
