Join our dynamic team as a Travel Planner and embark on a journey to create unforgettable travel experiences for our clients. As a Travel Planner you will be instrumental in assisting customers with their travel plans, offering expert advice, and ensuring a seamless online booking experience. If you are passionate about travel, possess excellent communication skills, and thrive in a fast-paced, collaborative environment, we invite you to apply.
Why Join Us?
**No Prior Travel Experience Needed**: We value passion and the right skillset over previous travel experience
**Comprehensive Training**: Benefit from in-depth training and an optional mentorship program to set you up for success
**Competitive Commissions**: Enjoy industry-leading travel commissions that are among the best in the market
Key Responsibilities
*Customer Consultation**
Engage with customers via online platforms to understand their travel preferences, requirements, and budget
Provide personalized travel… recommendations, including destinations, accommodations, and activities
Online Booking Assistance**
Utilize online booking tools and platforms to assist customers in planning and booking their travel arrangements
Ensure accurate and efficient processing of reservations, payments, and confirmations
Product Knowledge**
Stay updated on the latest travel trends, destinations, and industry developments
Develop a deep understanding of various travel products, including flights, hotels, tours, and packages
Customer Relationship Management**
Build and maintain positive relationships with customers by providing ongoing support, addressing inquiries, and offering post-travel assistance
Proactively follow up with customers to gather feedback and encourage repeat business
Communication Skills**
Communicate clearly and effectively with customers through various online channels, including chat, email, and social media
Collaborate with team members and share insights to enhance customer service strategies
*Problem Resolution**
Handle customer concerns and issues with professionalism and efficiency
Collaborate with relevant departments to resolve complex customer inquiries
Requirements
Excellent communication skills, both written and verbal
Strong customer service orientation with a passion for creating exceptional travel experiences
Proficient in using online booking platforms and travel management tools
Ability to work in a team-oriented, fast-paced environment
Knowledge of popular travel destinations, airline policies, and hotel offerings
Education And Qualifications
High school diploma or equivalent
Certifications in travel and tourism provided (e.g., Certified Travel Associate)
*Interested candidates should submit their information to join our dynamic team and start making a difference in the travel industry!**
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