Role : Change & Release Manager
Location: 100% Remote (Anywhere in USA…
Type of Hire : Fulltime
Job Description
The role of Change & Release Manager is to control changes and ensure the Release and Deployment Management process are achieved in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers. The objective includes to build, test and deliver the capability to provide the services specified and that will accomplish the stakeholders’ requirements and deliver the intended objectives. Responsibilities :
Ensure each and every Change & Release is recorded and approved before implementation
Ensure the Change & Release Management process is applied in the most appropriate manner possible within the Organization
Ensure Change/ Releases are categorized & prioritized and are approved as per the defined Process based
Ensure that standardized methods and techniques are used in the preparation, building, testing and implementation of Releases and in-line with Change Management
Chair CAB meetings, circulate the MOM of the CABs, conduct Post Implementation Reviews for Changes & Releases, conduct periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
Review Forward Schedule of Changes to identify RFCs that should be Full, Delta or Package Releases
Ensure proper planning wrt scope, building, roll-back, testing, deployment & delivery of Releases
Delivery of compilation, build and test results into Evaluation Predicted performance report
Obtaining resources to deliver the release, compiling the Release Units into the Release Package, Structuring, and controlling test environments, Service release test, Service Operation readiness test
Manage the deployment team, ensure roles and responsibilities are understood
Transfer of pre-test elements (Agreements, financial assets, roll back plans), Service
Deployment / Removal of the service / superfluous services
Perform CSI SIP, lessons learned are logged
Monitor & Report on the agreed, CSF, SLA & KPIs and ensure effective communication
Ensuring the Release and Deployment Management process is performed as designed and the required training programs are in place for both IT and the user community
Act as the central point of escalation for members of the process team. Also ensure that escalation to the process owner and other key process owners is executed as required Key Skills :
5-8 years of ITSM experience in Change and Release Management
Experience in any Agile, DevOps, Automated build, CI/CD frameworks
Excellent communication skills in dealing with people at all levels within the organization and externally
ITIL 4 Foundation / ITIL MSF Certification
Must have working knowledge and experience on deployment of automation tools
Ability to plan builds and releases with good written and verbal communication skills
Should have adequate writing skills for preparing release notes and appropriate release documents
Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
